Support

We're here to help! This page provides information about how to get support for our products and services.

How to Get Help

1. Documentation

Before contacting support, please check our documentation for answers to common questions and step-by-step guides.

2. Discord Community

Join our Discord community to:

• Get help from other users
• Share your experiences
• Stay updated with the latest features
• Connect with our team

3. Contact Support

If you can't find what you're looking for in the documentation or Discord, you can contact our support team directly:

1. Send an email to [email protected] with:
   • Your contact information
   • A detailed description of your issue
   • Any relevant screenshots or error messages
   • Steps to reproduce the issue

4. Response Time

• Discord Support: Get help on-demand from our community and team
• Email Support: We aim to respond within 24 hours during business days (Monday - Friday)

Common Questions

How do I reset my password?

You can reset your password by clicking the "Forgot Password" link on the login page. You'll receive an email with instructions to create a new password.

How do I update my billing information?

You can update your billing information by:

1. Logging into your account
2. Going to Settings > Billing
3. Clicking "Update Payment Method"

What is your refund policy?

We offer a 30-day money-back guarantee for all our products. If you're not satisfied, contact our support team within 30 days of purchase for a full refund.

Emergency Support

For critical issues affecting your production environment, please join our Discord community and tag our support team in the #emergency-support channel. Our team monitors this channel 24/7 for urgent issues.