TeamDay.ai

Terms of Service

Effective date: March 1, 2026, Version 2.2.0



1. INITIAL PROVISIONS

  1. These Terms of Service (“Terms”) govern the relationship between 7Segments s.r.o., seated at Skypark Offices, Bottova 2/A, Bratislava, Slovakia (“TeamDay”, “we”, “us”) and the entity or individual subscribing to the Service (“Customer”, “you”).
  2. These Terms incorporate the Data Processing Addendum (“DPA”), which forms an inseparable part of the Agreement. The DPA is available at https://teamday.ai/d/data.
  3. These Terms are subject to change. The current version is always available at https://teamday.ai/d/terms. We will notify you of material changes at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
  4. By creating an account or using the Service, you acknowledge that you have read and understood these Terms and agree to be bound by them.
  5. In the event of a conflict between these Terms and any Order Form or other written agreement executed by both parties, the terms of that document will prevail only to the extent of such conflict.

2. DEFINITIONS

  1. “Account” means the account created by Customer to access and manage the Service.
  2. “Agent” means an AI-powered autonomous assistant that operates within a Space on behalf of the Customer, capable of generating content, executing code, accessing tools, and performing tasks.
  3. “Agreement” means these Terms together with any applicable Order Form.
  4. “API Key” means an authentication credential issued by a Third-Party AI Provider that a Customer may provide to TeamDay under the BYOK plan to route AI requests directly through the Customer’s own provider account.
  5. “BYOK” (Bring Your Own Key) means the subscription model where a Customer provides their own API Keys for Third-Party AI Providers rather than using TeamDay’s pooled credits.
  6. “Confidential Information” means all written or oral information disclosed by either Party to the other, related to the operations of either Party or a third party, that has been identified as confidential or that by the nature of the circumstances surrounding disclosure ought reasonably to be treated as confidential.
  7. “Credits” means the prepaid units of value purchased by Customer under the Pay-As-You-Go plan, used to cover AI model costs and platform fees for Agent usage.
  8. “Customer Data” means any data, files, content, or information that the Customer or its Users upload, create, store, or process within the Service, including data within Spaces. Customer Data does not include Usage Data.
  9. “Documentation” means the technical and user documentation for the Service published by TeamDay.
  10. “MCP Server” means a third-party tool integration (data source, API, or external service) that a Customer connects to the Service via the Model Context Protocol.
  11. “Mission” means a scheduled or recurring autonomous task configured by the Customer to be executed by an Agent.
  12. “Order Form” means an ordering document executed between the parties specifying the plan, pricing, and any additional terms.
  13. “Parties” means Customer and TeamDay collectively; “Party” means either one.
  14. “Service” means the TeamDay platform, including all Agents, Spaces, Missions, integrations, APIs, and related features made available by TeamDay.
  15. “Space” means an isolated project environment within the Service where Agents operate, containing files, configurations, tools, and execution context.
  16. “Third-Party AI Provider” means an external AI model provider whose models are accessed through the Service, including but not limited to Anthropic (Claude), OpenAI (GPT), and Google (Gemini).
  17. “Usage Data” means data collected by TeamDay about how the Service is used, including telemetry, performance metrics, and aggregated usage patterns. Usage Data does not include Customer Data.
  18. “User” means any individual authorized by Customer to access the Service under Customer’s Account.

3. THE SERVICE

3.1 Service Description

TeamDay is an AI agent platform that enables teams to deploy and manage autonomous AI Agents. Agents operate within Spaces, can generate content, execute code in sandboxed environments, access connected tools and data sources via MCP Servers, and perform scheduled tasks via Missions.

3.2 Third-Party AI Providers

The Service routes requests to Third-Party AI Providers across three modalities. Customer acknowledges and agrees that:

  1. Customer Data and prompts may be transmitted to and processed by these Third-Party AI Providers in order to deliver the Service.
  2. Each Third-Party AI Provider operates under its own terms of service, privacy policy, and usage policies. Customer agrees to comply with the applicable terms of any Third-Party AI Provider accessed through the Service.
  3. TeamDay may add, remove, or change available AI providers at any time.
  4. TeamDay is not responsible for the behavior, availability, or policies of Third-Party AI Providers.
  5. Third-Party AI Providers may retain, process, or use data transmitted through their services in accordance with their own policies, including for service improvement. TeamDay will maintain a current list of providers and their data practices at https://teamday.ai/d/data.

3.3 Text and Code (Chat Agents)

  1. The Service uses large language model providers — currently including Anthropic (Claude), OpenAI (GPT), and Google (Gemini) — to power text-based Agents that generate content, answer questions, and execute code.
  2. Agents generate content autonomously. TeamDay makes no guarantee regarding the accuracy, correctness, completeness, or fitness for any particular purpose of AI-generated output.
  3. Customer is solely responsible for reviewing, validating, and approving all AI-generated content before relying on it or distributing it.
  4. AI output may contain errors, hallucinations, or biased content. Customer uses AI-generated output at their own risk.

3.4 Image and Video Generation

  1. The Service uses media generation providers — currently including FAL AI — to generate images and videos on behalf of Customer.
  2. Customer is solely responsible for ensuring that generated visual content does not infringe third-party rights, including intellectual property, likeness, personality, and publicity rights.
  3. Customer must not use image or video generation features to create content that replicates a real person’s likeness, a brand, or a recognizable location without independently obtaining all necessary rights and clearances.
  4. Generated images and videos may be subject to the upstream provider’s acceptable use policies, which may restrict certain categories of visual content.

3.5 Voice and Speech

  1. The Service uses voice technology providers — currently including ElevenLabs (text-to-speech), Deepgram (speech-to-text), and OpenAI (real-time voice) — to power voice agent features.
  2. AI Disclosure. When Customer uses voice agent features in any context where an end user or third party may interact with or receive output from the voice agent, Customer must clearly and prominently disclose that the interaction involves AI-generated speech, not a human.
  3. Voice Consent. If Customer uses voice cloning or custom voice features, Customer represents and warrants that they have obtained explicit consent from the voice owner authorizing the creation and use of a synthetic reproduction of their voice.
  4. Upstream Voice Licenses. Customer acknowledges that voice technology providers may retain broad licenses to content processed through their services, including voice recordings and synthesized speech, as set forth in each provider’s terms. TeamDay encourages Customer to review the applicable provider’s terms before using voice features.
  5. Government Use. Certain voice technology providers require prior written authorization for use by or on behalf of government entities. Customer must obtain such authorization directly from the provider before using voice features for government purposes.
  6. TeamDay is not liable for the quality, accuracy, or appropriateness of synthesized speech, transcriptions, or other voice output.

3.6 Code Execution

  1. Agents may execute code within sandboxed environments as part of their operation.
  2. While TeamDay employs sandboxing and security measures to contain code execution, TeamDay is not liable for the consequences of code executed by Agents, including but not limited to data loss, incorrect results, or unintended side effects.
  3. Customer is responsible for reviewing Agent actions and ensuring appropriate safeguards are in place for their use case.

3.7 Spaces and Data

  1. Each Space is an isolated project environment. Files, configurations, and execution context within a Space are accessible to Agents operating in that Space.
  2. Customer is responsible for the content and configuration of their Spaces, including any MCP Server connections, Agent configurations, and Mission schedules.
  3. TeamDay may impose storage limits on Spaces based on the Customer’s plan.

3.8 MCP Server Integrations

  1. Customers may connect third-party services to the platform via MCP Servers. These connections are initiated and authorized by the Customer.
  2. TeamDay is not responsible for the availability, accuracy, or security of data provided through MCP Server integrations.
  3. Customer is responsible for ensuring they have the necessary rights and authorizations to connect third-party services.

3.9 Missions

  1. Customers may configure Missions to run Agents on a scheduled basis.
  2. Mission execution depends on platform availability and Agent access to required resources.
  3. TeamDay does not guarantee that Missions will execute at the exact scheduled time or complete successfully in every case.

3.10 Account and Access

  1. Customer may create an Account via the sign-up process on the TeamDay platform.
  2. Customer is responsible for maintaining the security of their Account credentials and for all activity under their Account.
  3. The Service is not intended for users under the age of 16. Customer represents and warrants that no Users will be under the age of 16.

3.11 Availability

  1. TeamDay will use commercially reasonable efforts to maintain Service availability, subject to unavailability caused by circumstances beyond TeamDay’s reasonable control, including Force Majeure events (Section 10.2).
  2. The Service may be temporarily limited or interrupted for maintenance, upgrades, or security patches. TeamDay will endeavor to provide advance notice for planned downtime exceeding four (4) hours.
  3. Enterprise customers with an SLA are governed by the terms of their SLA for availability commitments.

3.12 Development and Changes

  1. The Service is under active development. TeamDay may add, modify, or remove features at any time.
  2. TeamDay will make reasonable efforts to communicate significant changes in advance but is not obligated to maintain any specific feature indefinitely.

3.13 Feedback

Any suggestions, ideas, enhancement requests, or other feedback provided by Customer or its Users regarding the Service may be freely used and incorporated into the Service by TeamDay without obligation or compensation.

4. FEES AND PAYMENTS

4.1 Plans

TeamDay offers the following plan types. Specific pricing, features, and limits are detailed on the TeamDay website and/or in the applicable Order Form.

  1. Free Plan. TeamDay may offer a free tier with limited functionality and usage. Free plan users are subject to these Terms but receive no guaranteed support or SLA.
  2. Pay-As-You-Go (PAYG). Customer purchases Credits in advance. Each Credit covers the underlying AI model cost plus a 50% platform fee. Credits are consumed as Agents use AI models and platform resources.
  3. BYOK (Bring Your Own Key). Customer provides their own API Keys for Third-Party AI Providers and pays a flat monthly subscription fee. There are no per-usage platform fees. Customer is directly responsible for all API costs incurred with the upstream provider.
  4. Enterprise / Dedicated. Custom pricing, dedicated compute resources, custom SLAs, and other terms as specified in an Order Form.

4.2 Credits (PAYG)

  1. Credits are purchased in advance and deducted as the Service is used.
  2. Credits do not expire.
  3. Credit pricing and consumption rates are published on the TeamDay website and may be updated from time to time. Changes to credit pricing apply only to future purchases.
  4. Customer may enable auto top-up to automatically purchase additional Credits when their balance falls below a configured threshold.

4.3 BYOK API Keys

  1. Customers on the BYOK plan provide their own API Keys for supported Third-Party AI Providers.
  2. TeamDay stores API Keys using encryption at rest. However, Customer is solely responsible for the security and management of their API Keys.
  3. TeamDay is not liable for any costs, charges, or overages incurred through the Customer’s API Key, whether caused by the Customer’s usage, unauthorized access, or any other reason.
  4. If a Customer’s API Key is revoked, invalid, or rate-limited by the upstream provider, the Service may be degraded or unavailable until the Customer provides a valid key.

4.4 Subscription Fees

  1. For subscription-based plans (BYOK, Enterprise), fees are billed in advance at the frequency specified in the plan or Order Form (monthly or annually).
  2. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.
  3. TeamDay will provide at least thirty (30) days’ advance notice of any subscription fee increase. Fee changes take effect at the start of the next billing period following the notice period. If Customer does not agree to the new fees, Customer may cancel the subscription before the new fees take effect.

4.5 Payment

  1. All fees are due immediately upon invoice generation unless otherwise specified in an Order Form.
  2. Payments are processed through the payment provider available on the TeamDay platform.
  3. If payment fails, TeamDay may suspend the Service after providing reasonable notice (at least 7 days).
  4. Customer must dispute any invoice in writing within thirty (30) days of issuance. Undisputed invoices are deemed accepted.
  5. Overdue undisputed amounts accrue interest at the rate of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower), calculated from the due date until payment is received in full.

4.6 Taxes

All fees are exclusive of applicable taxes. Customer is responsible for paying all taxes, levies, and duties imposed by taxing authorities, except for taxes based on TeamDay’s income.

4.7 Refunds

  1. PAYG Credits: Unused Credits may be refunded within 14 days of purchase if the Customer has not consumed more than 10% of the purchased Credits. After 14 days, Credits are non-refundable.
  2. Subscriptions: Annual subscriptions may be refunded on a pro-rata basis within 30 days of initial purchase if the Customer has not made substantial use of the Service. Monthly subscriptions are non-refundable.
  3. TeamDay reserves the right to decline refund requests in cases of abuse or violation of these Terms.

4.8 EEA Consumer Cancellation Right

If you are a consumer located in the European Economic Area, you have the right to cancel a subscription within fourteen (14) days of purchase without giving any reason, in accordance with the EU Consumer Rights Directive. If you have used the Service during this period, TeamDay may retain an amount proportional to the services provided up to the point of cancellation. Refunds under this section will be processed within fourteen (14) days of receiving notification of cancellation, using the same payment method used for the original transaction.

5. FAIR USE AND LIMITATIONS

5.1 Acceptable Use

The Service is intended for legitimate business purposes. Customer agrees not to use the Service to:

  1. Mine cryptocurrency or perform computationally abusive workloads unrelated to the Service’s intended purpose.
  2. Build or operate attack infrastructure, malware, phishing, or spam systems.
  3. Generate content that violates applicable laws, including but not limited to content that is defamatory, obscene, or promotes illegal activities.
  4. Attempt to circumvent sandboxing, security controls, rate limits, or usage restrictions.
  5. Resell, sublicense, or provide the Service to third parties as a managed service without TeamDay’s prior written consent.
  6. Violate the acceptable use policies of any Third-Party AI Provider accessed through the Service.
  7. Use the Service in any manner that could damage, disable, overburden, or impair TeamDay’s infrastructure.
  8. Use AI-generated output as the sole basis for decisions that have legal or material impact on individuals, including decisions relating to credit, employment, housing, insurance, legal proceedings, or medical treatment, without qualified human review and oversight.
  9. Access or use the Service to build, train, or improve a competing product or service, or to benchmark the Service for competitive purposes without TeamDay’s prior written consent.
  10. Use AI-generated output — including synthesized speech, generated images, or generated video — as training data for competing AI models.
  11. Use voice synthesis features to impersonate a real person without their explicit consent, to conduct robocalling or spam, or for political campaigning purposes.
  12. Use image or video generation features to create non-consensual intimate imagery, deepfakes intended to deceive, or content that exploits the likeness of minors.

5.2 Enforcement

TeamDay reserves the right to suspend or terminate the Service immediately and without notice if Customer’s usage violates the acceptable use provisions above or poses a risk to the platform, other customers, or third parties. Where practicable, TeamDay will notify the Customer and provide an opportunity to remedy the violation before suspension.

5.3 Rate Limits and Quotas

TeamDay may impose rate limits, storage quotas, or other usage restrictions based on the Customer’s plan. Current limits are documented on the TeamDay website and are incorporated by reference into these Terms. TeamDay may update these limits from time to time; material reductions will be communicated with at least fourteen (14) days’ notice.

6. INTELLECTUAL PROPERTY

6.1 TeamDay IP

  1. TeamDay and its licensors retain all right, title, and interest in the Service, including all software, technology, documentation, trademarks, and other intellectual property.
  2. Nothing in these Terms grants Customer any ownership rights in the Service.

6.2 Customer Data

  1. Customer retains all right, title, and interest in Customer Data.
  2. Customer grants TeamDay a limited, non-exclusive license to process Customer Data solely for the purpose of providing and improving the Service, subject to the DPA.

6.3 AI-Generated Output

  1. TeamDay hereby assigns to Customer all of TeamDay’s right, title, and interest, if any, in and to output generated by Agents operating under Customer’s Account. This assignment is subject to Customer’s compliance with these Terms and applicable law. TeamDay makes no representation that AI-generated output is protectable under intellectual property law.
  2. Due to the nature of AI, output may not be unique. Other customers may receive similar or identical output from the Service. The assignment in Section 6.3.1 does not confer exclusive rights and does not extend to other customers’ output.
  3. Customer is responsible for ensuring that their use of AI-generated content complies with applicable laws and does not infringe third-party rights.

6.4 Feedback

Any feedback, suggestions, or ideas provided by Customer to TeamDay may be used by TeamDay without restriction or obligation to Customer.

7. CONFIDENTIALITY

  1. Each Party agrees to protect the Confidential Information of the other Party using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care.
  2. Confidential Information may not be disclosed to third parties except: (a) to employees, contractors, or agents who need to know and are bound by confidentiality obligations at least as protective as these Terms; (b) as required by law, regulation, or court order, provided the disclosing Party is given reasonable prior notice where legally permitted; or (c) with the prior written consent of the disclosing Party.
  3. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving Party; (b) was known to the receiving Party prior to disclosure; (c) is independently developed by the receiving Party; or (d) is lawfully received from a third party without restriction.
  4. API Keys provided by BYOK customers are treated as Confidential Information and stored using encryption at rest.

8. DATA PROCESSING

  1. TeamDay processes Customer Data as a data processor on behalf of the Customer, as detailed in the DPA.
  2. Customer Data stored within Spaces is owned by the Customer. TeamDay processes it solely to provide the Service and as instructed by the Customer.
  3. Customer acknowledges that Customer Data may be transmitted to Third-Party AI Providers as necessary to deliver the Service. TeamDay’s data processing obligations do not extend to data once it is in the possession of a Third-Party AI Provider — the provider’s own terms and privacy policies apply.
  4. TeamDay collects and processes Usage Data as a data controller to operate, analyze, and improve the Service. Usage Data is aggregated and does not include Customer Data.
  5. TeamDay will not use Customer Data to train AI models.

9. TERMINATION

9.1 Term

The Agreement begins on the date Customer creates an Account or signs an Order Form and continues until terminated as set out in this section.

9.2 Termination by Customer

  1. Customer may terminate a monthly subscription at any time by canceling through the Account settings. Termination takes effect at the end of the current billing period.
  2. Customer may terminate an annual subscription at the end of the annual term by providing notice at least 30 days before renewal.
  3. PAYG customers may stop using the Service at any time. Remaining Credits are subject to the refund policy in Section 4.7.

9.3 Termination by TeamDay

  1. TeamDay may terminate the Agreement immediately if Customer breaches these Terms and fails to cure the breach within 14 days of written notice (or immediately in the case of violations of Section 5.1).
  2. TeamDay may terminate the Agreement for convenience by providing 90 days’ written notice.

9.4 Effect of Termination

  1. Upon termination, Customer’s access to the Service will be suspended.
  2. TeamDay will make Customer Data available for export for thirty (30) days following termination. After this period, TeamDay will delete Customer Data from its active systems within thirty (30) days. Upon Customer’s written request, TeamDay will provide written confirmation of deletion. Residual copies in encrypted backups will be overwritten in the ordinary course of backup rotation.
  3. Termination does not relieve Customer of the obligation to pay any fees incurred before the termination date.
  4. Sections 6 (Intellectual Property), 7 (Confidentiality), 8 (Data Processing), 10 (Liability), and 11 (General Provisions) survive termination.

10. LIABILITY

10.1 Limitation of Liability

  1. To the maximum extent permitted by applicable law, TeamDay’s total aggregate liability under these Terms shall not exceed the greater of: (a) the total amount paid by Customer to TeamDay in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100).
  2. TeamDay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, even if TeamDay has been advised of the possibility of such damages.
  3. AI Output Disclaimer. TeamDay is not liable for any damages arising from Customer’s reliance on AI-generated output, including but not limited to inaccurate content, flawed code, or inappropriate recommendations.
  4. Code Execution Disclaimer. TeamDay is not liable for any damages resulting from code executed by Agents in sandboxed or any other environments.
  5. Third-Party Provider Disclaimer. TeamDay is not liable for any damages caused by the acts, omissions, outages, or policy changes of Third-Party AI Providers.
  6. BYOK Disclaimer. TeamDay is not liable for costs, overages, or other charges incurred through Customer-provided API Keys.

10.2 Force Majeure

Neither Party shall be liable for delays or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, internet outages, or disruptions to Third-Party AI Provider services.

10.3 Indemnification

Customer agrees to indemnify and hold TeamDay harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) Customer’s violation of these Terms; (b) Customer’s use of the Service, including any AI-generated output; (c) Customer’s violation of applicable laws; or (d) any third-party claim related to Customer Data or Customer’s MCP Server integrations.

10.4 Warranty Disclaimer

THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TEAMDAY DISCLAIMS ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, AND QUIET ENJOYMENT. TEAMDAY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

10.5 AI Output Accuracy Disclaimer

YOU ACKNOWLEDGE THAT AI-GENERATED OUTPUT MAY CONTAIN ERRORS, INACCURACIES, OR BIASED CONTENT. YOU ACCEPT AND AGREE THAT ANY USE OF OUTPUT IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON OUTPUT AS A SOLE SOURCE OF TRUTH, FACTUAL INFORMATION, OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.

11. GENERAL PROVISIONS

11.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Slovak Republic, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved by the competent courts of the Slovak Republic, unless otherwise required by applicable consumer protection laws.

11.2 Entire Agreement

These Terms, together with any applicable Order Form and the DPA, constitute the entire agreement between the Parties and supersede all prior agreements, proposals, and communications (written or oral) regarding the subject matter hereof.

11.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

11.4 Assignment

Customer may not assign the Agreement without TeamDay’s prior written consent. TeamDay may assign the Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.

11.5 Waiver

No failure or delay by either Party in exercising any right under these Terms shall constitute a waiver of that right.

11.6 Notices

Notices under these Terms shall be sent to the email address associated with the Customer’s Account or, for TeamDay, to legal at teamday.ai. Notices are effective upon receipt.

11.7 Consumer Rights

Nothing in these Terms shall limit or exclude any rights that Customer may have under applicable consumer protection laws that cannot be limited or excluded by contract.

11.8 Export Compliance

Customer agrees to comply with all applicable export control laws and regulations in connection with their use of the Service.

11.9 Publicity

TeamDay will not use Customer’s name, logo, or trademarks in marketing materials, case studies, or customer lists without Customer’s prior written consent. Customer may revoke such consent at any time by notifying TeamDay in writing.

11.10 Headings

Headings used in these Terms are for reference purposes only and do not define, limit, or describe the scope of any section.

7Segments s.r.o. | Skypark Offices, Bottova 2/A, Bratislava, Slovakia | legal at teamday.ai